FAQ's
Welcome to Runneck.shop’s FAQ section, where we address your most common queries related to shopping, payments, shipping, returns, and more. If your question is not answered below, feel free to contact us directly at Runneck.shop@hotmail.com or call us on +91 7046268037.
1. What is Runneck.shop?
Runneck.shop is a Direct-to-Consumer (D2C) online store based in Nashik, Maharashtra, India, offering high-quality products directly to customers without any middlemen. We focus on delivering value, trust, and a seamless shopping experience through fast shipping, safe payments, and excellent customer support.
2. Where is Runneck located?
We are a registered Indian business based at:
Runneck
B Square, First Floor,
Off College Road, Near Shraddha Petrol Pump,
Yeolekar Mala, Nashik, Maharashtra, 422005, India
📧 Email: Runneck.shop@hotmail.com
📞 Phone: +91 7046268037
3. What payment methods do you accept?
We accept the following payment methods via secure payment gateways:
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Credit Cards (Visa, MasterCard, RuPay)
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Debit Cards
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UPI (Google Pay, PhonePe, Paytm, etc.)
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Net Banking
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Wallets
We use industry-standard encrypted and PCI-DSS compliant gateways like Razorpay, PayU, or Cashfree to ensure your transactions are safe and secure.
4. How can I place an order?
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Browse products on Runneck.shop
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Add your chosen items to the cart
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Proceed to checkout
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Enter your shipping and billing details
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Make payment through our secure gateway
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You will receive an order confirmation via email/SMS
5. How do I cancel my order?
You can cancel your order within 12 hours of placing it or before it is dispatched, whichever is earlier.
To request cancellation, email us at Runneck.shop@hotmail.com or call us at +91 7046268037 with your Order ID.
Once an order is shipped, cancellation is not possible. You may still request a return if eligible.
6. What is your return and refund policy?
We offer a 7-day return policy from the date of delivery under the following conditions:
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You received a damaged, defective, or incorrect product
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Product must be unused, unwashed, and returned in its original packaging
Once we receive the product and verify its condition, a refund will be processed within 5–7 business days to your original mode of payment.
Read our full Refund & Cancellation Policy for more information.
7. Do you offer exchanges?
We do not offer direct exchanges. If you'd like to get a different item, please initiate a return (if eligible) and place a new order for the desired product.
8. What are the shipping charges?
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Free Shipping on all prepaid orders above ₹999
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A flat ₹49 shipping fee is applicable for orders below ₹999
Shipping charges (if applicable) will be calculated at checkout.
9. How long will my order take to arrive?
Orders are processed within 1–2 business days.
Delivery timeline after dispatch:
| Location Type | Delivery Time |
|---|---|
| Metro Cities | 2–4 business days |
| Tier 2/3 Cities | 4–6 business days |
| Rural Areas | 5–7 business days |
We provide tracking details via email and SMS once your order is shipped.
10. How can I track my order?
Once your order is shipped, we’ll send you:
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A tracking link
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Courier details
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Estimated delivery time
You can also contact us for assistance with tracking at:
📧 Runneck.shop@hotmail.com
📞 +91 7046268037
11. What should I do if I receive a damaged or incorrect product?
Please email us within 48 hours of delivery with clear photos of the product and packaging at Runneck.shop@hotmail.com.
Once verified, we will arrange a return pickup and either issue a refund or send a replacement, as per your preference and availability.
12. Do you offer Cash on Delivery (COD)?
Currently, we do not offer COD. All orders must be prepaid via our secure online payment methods for faster and safer processing.
13. Is it safe to shop on Runneck.shop?
Yes, we take your privacy and payment security seriously. Our website uses SSL encryption and all transactions are processed via secure, PCI-compliant payment gateways.
14. Can I contact customer care if I have questions?
Absolutely! Our customer support is available during business hours:
🕙 Monday to Saturday: 10:00 AM to 6:00 PM
📧 Email: Runneck.shop@hotmail.com
📞 Phone: +91 7046268037
15. How often are products restocked?
We regularly restock popular items. If a product is out of stock, you can sign up for email alerts on the product page, or contact us to check estimated restock dates.
Still have questions?
We’re here to help! Contact our support team anytime at:
📍 Runneck
B Square, First Floor, Off College Road,
Near Shraddha Petrol Pump, Yeolekar Mala,
Nashik, Maharashtra, 422005, India
📧 Runneck.shop@hotmail.com
📞 +91 7046268037