FAQ's

Welcome to Runneck.Shop’s FAQs section! We’re here to answer all your questions about shopping with us. If you don’t find what you’re looking for, feel free to contact us!

📲 Call : +91 9687274643
📧 Email : Runneck.Shop@hotmail.com

🛍️ Ordering & Payments

1. How can I place an order?

Ordering from Runneck.Shop is super easy! Simply browse our collection, select your favorite items, choose your size, and click “Add to Cart.” Once you’re ready, proceed to checkout and complete your order.

2. What payment methods do you accept?

We accept the following payment options:
✔️ UPI (Google Pay, PhonePe, Paytm, etc.)
✔️ Credit/Debit Cards (Visa, Mastercard, RuPay, etc.)
✔️ Net Banking
✔️ Cash on Delivery (COD)

3. Can I cancel or modify my order after placing it?

You can cancel or modify your order within 24 hours of placing it. Once the order is shipped, cancellation or modification won’t be possible.

🚚 Shipping & Delivery

4. Do you charge for shipping?

No! We provide free shipping on all orders, no minimum purchase required.

5. How long does delivery take?

Metro Cities & Major Locations: 5-10 business days
Other Cities & Towns: 7-15 business days
Remote Areas: Delivery times may vary slightly

6. How can I track my order?

Once your order is shipped, we’ll send you a tracking number via WhatsApp/SMS or email. You can use this number to track your order in real-time through our "Track My Order" page.

🔄 Returns & Exchanges

7. What is your return policy?

If you’re not satisfied with your order, you can return it within 24 hour of delivery, provided the product is unused, unwashed, and in its original packaging with all tags attached.

8. How do I request a return or exchange?

To initiate a return or exchange, contact us via Call (+91 9687274643) or email (Runneck.Shop@hotmail.com) with your order details. We’ll guide you through the process.

9. When will I receive my refund?

Once we receive the returned item and inspect it, we’ll process your refund within 5-7 business days.

📦 Product & Sizing

10. How do I choose the right size?

Each product has a detailed size chart on its page. Please refer to it before placing an order. If you need further assistance, feel free to contact us.

11. Are the product images accurate?

Yes! We make sure that the images on our website closely match the actual products. However, slight variations in color may occur due to screen resolution differences.

12. Do you restock sold-out items?

Yes! If an item you love is sold out, keep an eye on our website or follow us on social media for restock updates.

📲 Contact & Support

13. How can I contact customer support?

You can reach us through:
📲 Call : +91 9687274643
📧 Email : Runneck.Shop@hotmail.com

14. What are your customer support hours?

Our support team is available:
🕘 Monday – Saturday : 9 AM – 10 PM
🕚 Sunday : 10 AM – 7 PM

We hope this FAQ section helps! If you still have any questions, don’t hesitate to reach out.

🛍️ Runneck.Shop – Your Style, Our Passion! ✨