Refund & Cancellation Policy

Effective Date: 31/07/2025

At Runneck.shop, we prioritize customer satisfaction and aim to deliver a seamless and trustworthy shopping experience. This Refund & Cancellation Policy outlines our procedures regarding order cancellations, returns, replacements, and refunds.

By placing an order on our website, you agree to the terms stated below.

1. Business Information

Website Name: Runneck.shop
Business Name: Runneck
Registered Address:
B Square, First Floor,
Off College Road, Near Shraddha Petrol Pump,
Yeolekar Mala, Nashik, Maharashtra, 422005, India
Email: Runneck.shop@hotmail.com
Phone: +91 7046268037

2. Order Cancellation Policy

Orders can be cancelled within 12 hours of placement or before they are dispatched, whichever is earlier.
To request a cancellation, please contact us immediately at:
📧 Runneck.shop@hotmail.com
📞 +91 7046268037

Once the order has been processed or shipped, it cannot be cancelled. In such cases, the customer may proceed with a return as per our return policy.

3. Return & Replacement Policy

We accept return requests under the following conditions:

Eligible Reasons for Return:

You received a damaged, defective, or wrong item
The item is missing parts/accessories
The item is not as described on the website

Conditions for Returns:

You must raise a return request within 7 days of receiving the order
The product must be unused, unwashed, and in its original packaging
Include original invoice or proof of purchase

How to Request a Return:

Email us at Runneck.shop@hotmail.com with your Order ID, reason for return, and clear photos of the product (if applicable)
Our team will review the request and respond within 24–48 business hours

Return Pickup:

We will arrange a reverse pickup (where serviceable).
In unserviceable areas, you may be asked to self-ship the product to our warehouse.

4. Refund Policy

Refund Eligibility:

Approved cancellation requests
Approved and verified return requests
Orders not delivered due to courier failure and eligible for refund

Refund Timeline:

Refunds are processed within 5–7 business days from the date of return approval or cancellation confirmation
Refunds will be credited to the original mode of payment (Credit/Debit Card, UPI, Net Banking, etc.)

Non-Refundable Situations:

Return request initiated after 7 days of delivery
Product used, damaged due to misuse, or missing original packaging
Personalized or custom-made items

5. Exchange Policy

We do not offer direct exchanges. If you wish to replace a product, you may initiate a return (if eligible) and place a new order for the desired item.

6. Order Not Delivered / Lost in Transit

If your order is not delivered within 7 business days after dispatch, and is confirmed lost by the courier partner:

A full refund will be issued
You may also request a replacement (subject to stock availability)

7. Grievance & Contact Information

For any cancellation, refund, or return-related queries, please reach out to:

Grievance Officer: [Insert your name if applicable]
📧 Email: Runneck.shop@hotmail.com
📞 Phone: +91 7046268037
📍 Address:
Runneck
B Square, First Floor,
Off College Road, Near Shraddha Petrol Pump,
Yeolekar Mala, Nashik, Maharashtra, 422005, India

We aim to resolve all refund-related queries within 5 working days.