Shipping Policy

Effective Date: 31/07/2025

At Runneck.shop, we are committed to ensuring that your products are delivered in a safe, secure, and timely manner. This Shipping Policy outlines our shipping process, delivery timelines, fees, and related terms. By placing an order on our website, you agree to the terms below.

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1. Business Information

Store Name: Runneck.shop
Business Name: Runneck
Business Address:
B Square, First Floor,
Off College Road, Near Shraddha Petrol Pump,
Yeolekar Mala, Nashik, Maharashtra, 422005, India
Email: Runneck.shop@hotmail.com
Phone: +91 7046268037
Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM

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2. Shipping Locations

We currently ship to all major cities and towns across India.
We do not offer international shipping at this time.

If your pin code is unserviceable, you will be informed at checkout or contacted by our support team.

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3. Order Processing Time

• Orders are processed within 1 to 2 business days from the date of purchase.

• Orders placed on Sundays or public holidays are processed on the next working day.

• You will receive an order confirmation via email once the order is placed, and a shipping confirmation with a tracking number once it has been dispatched.

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4. Delivery Time

Delivery usually takes 3 to 7 business days from the date of dispatch, depending on your location.

Please note: Delivery timelines may vary due to external factors like weather, lockdowns, or courier delays.

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5. Shipping Charges

• Free shipping on all prepaid orders above ₹999

• A flat shipping fee of ₹49 applies on orders below ₹999

Shipping charges (if applicable) will be calculated and displayed at checkout before payment.

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6. Courier Partners

We work with leading and trusted logistic providers such as:

• Delhivery

• DTDC

• Blue Dart

• India Post

• Shiprocket-affiliated courier services

All shipments are trackable and insured during transit.

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7. Tracking Your Order

Once your order is dispatched, you will receive:

• An email with your tracking number and courier partner details

• An SMS update (if mobile number was provided during checkout)

You can also track your order by contacting us at Runneck.shop@hotmail.com or +91 7046268037.

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8. Delivery Delays

While we make every effort to ensure timely deliveries, certain factors beyond our control may result in delays. These may include:

• Weather conditions

• Transport disruptions

• Unforeseen regional lockdowns or strikes

• Incomplete or incorrect shipping addresses

In such cases, we will keep you informed through email or phone.

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9. Incorrect or Incomplete Address

Customers are responsible for entering the correct shipping details at checkout.
If a package is returned due to an incomplete or incorrect address:

• We will notify you and offer a re-shipment option

• Additional shipping charges may apply for re-dispatch

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10. Damaged or Missing Orders

If your order arrives:

• Damaged: Please email us within 48 hours of delivery with clear photos of the package and item.

• Partially delivered or lost: Contact us immediately with your order ID for resolution.

We will initiate an investigation and, if eligible, issue a replacement or refund as per our Refund Policy.

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11. Order Not Received

If you haven't received your order within 7 working days from dispatch, please contact our customer support:
📧 Runneck.shop@hotmail.com
📞 +91 7046268037

We'll promptly coordinate with the courier and update you.

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12. Contact Us

For any questions or assistance regarding your shipment, please get in touch:

Runneck.shop
B Square, First Floor,
Off College Road, Near Shraddha Petrol Pump,
Yeolekar Mala, Nashik, Maharashtra, 422005, India
📧 Email: Runneck.shop@hotmail.com
📞 Phone: +91 7046268037